Your 100% satisfaction is important to us.
- Timing: we have a 3 day Exchange Policy, since the day item was received.
- Please email email@example.com with the subject 'exchange' and include your order number, name and the reason for the exchange.
- Seller will provide the customer with instructions where to send returned goods. Customers must provide with a shipment tracking number when returning goods .
- Please note that customers are responsible for shipping costs of exchanged items.
Please note that we do not accept returns unless the item has a manufacturing defect.
To complete your return, we require a receipt or proof of purchase from our website ..
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-15 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will contact you as soon as possible.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
You will be responsible for paying the return shipping costs. if any of the purchased items are non-refundable and you shipped them anyway . Then the company has the right to return them at your own cost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item with a value over SR.10,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.